FAQs

My order

PLACING AN ORDER

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for your Subtle Luxury goods - we will ship your package within 4-7 business days.


We are always happy to guide you at any step!

CAN I UPDATE MY ORDER?

Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.


If your order has not yet been fulfilled please contact us at sales@zamalegacy.com with your order number and details on the change.


Your order cannot be updated if it has already been fulfilled.

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CAN I CANCEL MY ORDER?

Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been fulfilled, it can be fully refunded. Please contact us at sales@zamalegacy.com with your order number and we can take care of it for you!

Your order cannot be refunded if it has already been fulfilled.


Can I refuse my shipment?

Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to ZAMA & Legacy. This amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at sales@zamalegacy.com before your order is shipped.

WHAT IS MY ORDER STATUS?

Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email. Your order can take 3-5 business days to be fulfilled. A friendly reminder that business days do not count as holidays and or weekends. All packages are shipped through Canada Post.


If you did not receive an order confirmation after placing an order, contact us to verify your email address.

WHERE CAN I FIND MY ORDER NUMBER?

If you have a Luxury account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.


With every order we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.

HOW CAN I TRACK MY ORDER?

Already have an account?

First, log into your Luxury account at any time and select "My Orders" to review your order status. Once your order is packaged and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.


Keep in mind that orders shipped with Standard Untracked shipping will not have a tracking number and have a 9-12 business days transit time.


Don't have an account?

No worries! You can use the same email address that you placed your order with to create an account and it will appear under "My Orders".


Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order was packaged on the weekend, it will be updated the next available business day!